Kirby Vacuum Return Policy Exposed: Is It A Hassle Or A Breeze?
What To Know
- You will be provided with a Return Authorization (RA) number, which you should write on the outside of the return package.
- Can I return a Kirby vacuum purchased from a third-party retailer.
- A return involves refunding the purchase price, while an exchange involves replacing the vacuum with a new one.
Yes, you can return a Kirby vacuum within the designated return period. Kirby offers a 30-day money-back guarantee, allowing you to evaluate the vacuum’s performance and suitability before making a final decision.
Return Policy Details
- Return Period: 30 days from the date of purchase
- Refund: Full refund of the purchase price
- Conditions: The vacuum must be in new and unused condition, with all accessories and packaging intact.
- Exclusions: Kirby does not accept returns on used or damaged vacuums.
Steps to Return a Kirby Vacuum
1. Contact Kirby: Call Kirby customer service at 1-800-454-7299 or visit their website to initiate the return process.
2. Obtain a Return Authorization: You will be provided with a Return Authorization (RA) number, which you should write on the outside of the return package.
3. Package the Vacuum: Securely package the vacuum in its original box, including all accessories and documentation.
4. Ship the Vacuum: Send the package to the designated return address provided by Kirby.
5. Tracking: Keep track of the shipment using the tracking number provided by the carrier.
Reasons for Returning a Kirby Vacuum
You may consider returning a Kirby vacuum for various reasons, including:
- Dissatisfaction with performance: The vacuum may not meet your expectations for cleaning effectiveness or features.
- Uncomfortable with the price: Kirby vacuums are typically more expensive than other brands, so you may have second thoughts about the investment.
- Change of mind: You may decide that a Kirby vacuum is not the right fit for your needs after further consideration.
What Happens After I Return the Vacuum?
Once Kirby receives the returned vacuum, they will inspect it to ensure it meets the return conditions. If the vacuum is eligible for a refund, the full purchase price will be credited to your original payment method within 14-21 business days.
Alternatives to Returning a Kirby Vacuum
If you are not completely satisfied with your Kirby vacuum, but do not wish to return it, consider the following alternatives:
- Contact Kirby Customer Service: Discuss your concerns with Kirby customer service. They may be able to provide troubleshooting advice or arrange for a repair.
- Sell the Vacuum: You can sell the Kirby vacuum to a used appliance retailer or online marketplace to recoup some of your investment.
- Donate the Vacuum: Consider donating the vacuum to a local charity or organization in need.
Extended Warranty
Kirby offers an extended warranty program for its vacuums. If you purchase an extended warranty and are not satisfied with the vacuum, you may be able to return it within the extended warranty period. Check the terms and conditions of your extended warranty for specific details.
Top Questions Asked
Q: Can I return a Kirby vacuum after 30 days?
A: No, the 30-day return period is strictly enforced.
Q: What if I lose the original packaging?
A: Contact Kirby customer service for instructions on how to return the vacuum without the original packaging.
Q: Can I return a Kirby vacuum purchased from a third-party retailer?
A: No, Kirby only accepts returns for vacuums purchased directly from Kirby.
Q: What if the Kirby vacuum is damaged during shipping?
A: Contact Kirby customer service immediately to file a claim.
Q: How long does it take to process a refund?
A: Refunds are typically processed within 14-21 business days after Kirby receives the returned vacuum.
Q: Can I extend the 30-day return period?
A: No, the 30-day return period cannot be extended.
Q: What if I am not satisfied with the Kirby vacuum but cannot return it?
A: Contact Kirby customer service to discuss alternative options, such as troubleshooting or repair.
Q: Can I return a Kirby vacuum with missing accessories?
A: No, all accessories must be included with the returned vacuum.
Q: Can I return a Kirby vacuum purchased on sale?
A: Yes, Kirby’s return policy applies to all purchases, including those made on sale.
Q: What is the difference between a return and an exchange?
A: A return involves refunding the purchase price, while an exchange involves replacing the vacuum with a new one. Kirby does not offer exchanges.